Privacy Policy

We collect the following categories of information:

• Account information — your name, email address, phone number, and password when you create an account or sign in.
• Order information — the items you order, order history, special instructions, and pickup or delivery preferences.
• Delivery and location information — your delivery address, postcode, and, where you grant permission, your device location to find nearby branches and confirm delivery areas.
• Payment information — payments are processed by our payment provider (Adyen). We do not store your full card number; we receive only a token and limited details needed to confirm and refund transactions.
• Loyalty and rewards — points balance, vouchers, coupons, and redemption history.
• Communication preferences — your choices about marketing and notification channels (email, push, SMS).
• Device and usage information — device type, operating system, app version, identifiers, and diagnostic or crash data used to operate and improve the Services.

• To create and manage your account.
• To process, prepare, and deliver your orders.
• To take payment and issue refunds.
• To operate our loyalty programme and apply rewards.
• To send service messages (order updates, receipts, and account notices).
• To send marketing communications where you have consented, which you can withdraw at any time.
• To provide customer support and respond to your enquiries.
• To maintain the security of the Services and prevent fraud.
• To analyse usage and improve our products, features, and content.
• To comply with our legal and regulatory obligations.

Where the UK GDPR applies, we rely on the following legal bases: performance of a contract (to fulfil your orders and provide the Services), consent (for marketing and optional device permissions such as location and push notifications), legitimate interests (to secure, analyse, and improve the Services), and legal obligation (to meet accounting, tax, and other legal requirements).

We do not sell your personal data. We share it only with:

• Service providers who process data on our behalf, including payment processing (Adyen), cloud hosting and storage, email and SMS delivery, and analytics.
• Delivery partners where needed to fulfil a delivery order.
• Authorities or third parties where required by law, to enforce our terms, or to protect the rights and safety of our customers and staff.

These parties are permitted to use your data only as necessary to provide their services to us.

We keep your personal data for as long as your account is active and as needed to provide the Services. We retain order and transaction records for the period required by tax and accounting laws. When data is no longer needed, we delete or anonymise it.

Subject to applicable law, you have the right to access, correct, delete, or restrict the processing of your personal data; to object to processing; to data portability; and to withdraw consent at any time. You can manage your communication preferences in the app under Notifications, and you can request deletion of your account by contacting us.

If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

You can request deletion of your Jack's Burger account and associated personal data at any time by emailing info@jacksburgeruk.com. We may retain limited records where the law requires us to.

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Services are not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

Your data may be processed outside the UK or your country of residence. Where it is, we put appropriate safeguards in place, such as standard contractual clauses, to protect your information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you within the app.

If you have questions about this Privacy Policy or how we handle your data, contact us:

Jack's Burger Franchises Ltd
139 Wilbraham Road, Manchester, M14 7DS, United Kingdom
Email: info@jacksburgeruk.com
Phone: +44 7899 367574